Policies
Please review our policies before placing your order with Petals & Poise.
Response Times
Petals & Poise responds to all order inquiries and messages within 24–48 hours. Please allow this time for a response before sending additional messages. Response times may be longer during weekends, holidays, and high-volume periods.
To help us respond efficiently, please avoid sending multiple messages about the same order across different platforms.
Deposits & Payments
A 50% non-refundable deposit is required to secure your order and requested date. Your order is not confirmed until the deposit has been received. The remaining balance must be paid before pickup or delivery. Orders will not be released until the balance is paid in full.
Cancellations & Changes
All deposits are non-refundable. If you need to cancel your order, please contact Petals & Poise as soon as possible. Changes to an order, including flower colors, quantity, add-ons, pickup, or delivery details, must be requested at least 48 hours before your scheduled order date. Changes are subject to availability and may result in an additional charge.
Flower Availability & Substitutions
Because we work with fresh flowers, availability and exact shades may vary. Petals & Poise reserves the right to make reasonable substitutions when necessary while keeping the overall color palette, style, and value of your order as close to your request as possible.
If we are unable to accommodate a specific flower, color, or request, we will communicate with you before making any significant changes to your order.
Pickup & Delivery
Pickup and delivery details will be confirmed with your order. Please arrive at your scheduled pickup time. If you are running late, please communicate with us as soon as possible. Delivery times are estimated and may vary due to traffic, weather, or other circumstances outside of our control. Please make sure all delivery information is accurate when placing your order.
Once an order has been picked up or successfully delivered, Petals & Poise is not responsible for damage caused by improper handling, heat, weather, or failure to properly care for the flowers.
Custom Orders & Design
Custom orders are created based on the details and inspiration provided at the time of ordering. Inspiration photos are used as a guide and are not guaranteed to be duplicated exactly. Each Petals & Poise arrangement is uniquely created. Please include all important details, color preferences, wrapping preferences, and special requests when placing your order.
Final Sales & Refunds
Due to the custom and perishable nature of our floral arrangements, all sales are final. Deposits are non-refundable, and refunds will not be issued once flowers or materials have been purchased for your order. If there is an issue with your order, please contact Petals & Poise as soon as possible so we can review the concern and work toward an appropriate resolution.